Improving service quality through managing customer contact : case of airlines
Su-Young Hwang; Eun-Mi Choung; Je-Man Boo and Seung-Chul Kim
| Year of publication: |
2015
|
|---|---|
| Authors: | Hwang, Su-Young ; Choung, Eun-Mi ; Boo, Je-Man ; Kim, Seung-Chul |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 15.2015, 2, p. 203-214
|
| Subject: | customer contact | CC | service quality | service operations | airline service | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Luftverkehr | Air transport |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011376522