Improving the QFD methodology
Yury S. Klochkov, Albina Gazizulina, andMaria Ostapenko
| Year of publication: |
2020
|
|---|---|
| Authors: | Klochkov, Yury S. ; Gazizulina, Albina ; Ostapenko, Maria |
| Published in: |
Strategic system assurance and business analytics. - Singapore : Springer, ISBN 978-981-15-3646-5. - 2020, p. 445-460
|
| Subject: | Customer satisfaction | Competitive ability | QFD | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-981-15-3647-2_32 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241748