Improvisation in service recovery
Miguel Pina e Cunha; Arménio Rego and Ken Kamoche
| Year of publication: |
2009
|
|---|---|
| Authors: | Cunha, Miguel Pina e ; Rego, Arménio ; Kamoche, Ken |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 19.2009, 6, p. 657-669
|
| Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Mobilkommunikation | Mobile communications | KMU | SME |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525052