Increasing online customer satisfaction in a multi-channel environment
Year of publication: |
2007
|
---|---|
Authors: | Furseth, Peder Inge |
Published in: |
The European retail digest : the authoritative guide to trends and developments in retailing across Europe. - Oxford, ISSN 1352-9633, ZDB-ID 1344027-5. - Vol. 56.2007/08, p. 36-41
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Vertriebsweg | Distribution channel | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour |
-
Blázquez, Marta, (2014)
-
Carlson, Jamie, (2015)
-
Toufaily, Elissar, (2017)
- More ...
-
The service innovation triangle: moving to an alternative business model
Furseth, Peder Inge,
-
Innovation in an Advanced Consumer Society: Value-Driven Service Innovation
Cuthbertson, Richard, (2016)
-
Innovating in a Service-Driven Economy: Insights, Application and Practice
Cuthbertson, Richard, (2015)
- More ...