Information systems and new applications in the service sector : models and methods

1. Comparative analysis of international education systems / John Wang ... [et al.] -- 2. Customer perspectives of mobile services / Banu Kargin, Nuri Basoglu, Tugrul Daim -- 3. Customer perceived value of travel and tourism Web sites / Maria Lexhagen -- 4. The architecture of service systems as the framework for the definition of service science scope / Andrew Targowski -- 5. The grid as a virtual enterprise enabler / Bill Vassiliadis -- 6. A value-satisfaction taxonomy of IS effectiveness (VSTISE) / Yair Levy, Kenneth Murphy, Stelios Zanakis -- 7. A survey of development methods for Semantic Web service systems / Terje Wahl, Guttorm Sindre -- 8. A service science perspective on human-computer interface issues of online service applications / Claudio Pinhanez -- 9. Toward an integrated conceptualization of the service and service system concepts / Manuel Mora ... [et al.] -- 10. Information technology service management and opportunities for information systems curricula / Sue Conger -- 11. IT service personnel / Aileen Cater-Steel -- 12. Service science, management, engineering, and design (SSMED) / Jim Spohrer, Stephen Kwan -- 13. Access control method with XML databases / Lili Sun, Yan Li, Hua Wang -- 14. IT services offshoring / Paolo Popoli -- 15. Online services delivered by NTO portals / Marco Papa, Marina Avgeri -- 16. Performance modeling and analysis of surgery patient identification using RFID / Byungho Jeong, Chen-Yang Cheng, Vittal Prabhu --