Information systems in Spanish financial firms: an empirical analysis

In the period 2002–2003 we carried out a broad study of Information Systems (IS) in financial firms in Spain. Specifically, we surveyed one in five (44) banks, savings banks, rural credit cooperatives and credit cooperative banks. In general we can affirm that the IS of financial firms are in a more developed stage of their evolution than those of other firms, since they are more automated in terms of equipment and information. There is still, however, room for improvement, above all with regard to data transmission and computing tools among the highest levels of management.