Ingnorance isn't bliss : complaint experience and organizational learning in the California nursing home industry, 1997 - 2004
Year of publication: |
2010
|
---|---|
Authors: | Desai, Vinit M. |
Published in: |
British journal of management : BJM. - Oxford : Blackwell Publ., ISSN 1045-3172, ZDB-ID 1055434-8. - Vol. 21.2010, 4, p. 829-842
|
Subject: | Kalifornien | California | Lernende Organisation | Learning organization | Beschwerdemanagement | Complaint management | Pflegeheim | Nursing home | 1997-2004 |
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