Innovating into trouble : when innovation leads to customer complaints
Stephen Roper, Jane Bourke
| Year of publication: |
2022
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|---|---|
| Authors: | Roper, Stephen ; Bourke, Jane |
| Published in: |
Research policy : policy, management and economic studies of science, technology and innovation. - Amsterdam [u.a.] : Elsevier, ISSN 0048-7333, ZDB-ID 121149-3. - Vol. 51.2022, 10, p. 1-17
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| Subject: | Innovation | Legal services | Customer complaints | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Innovationsmanagement | Innovation management | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.respol.2022.104593 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014229254