Innovation and Knowledge-Intensive Service Activities

From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. KISAs are both sources and carriers of knowledge that influence and improve the performance of individual organisations, value chains and industry clusters across all sectors of the economy. Yet little is known about KISAs or the ways in which they improve the ability of private and public sector organisations to develop, absorb and apply knowledge in their innovation processes. This publication examines