Innovation Management in Knowledge Intensive Business Services in China

Online-Ressource (VIII, 75 p. 6 illus., 2 illus. in color, digital)

Description based upon print version of record

Innovation Management in Knowledge Intensive Business Services in China; Preface; Contents; 1 The Concepts and Characteristics of Knowledge Intensive Business Services; 1.1…Concept of Knowledge Intensive Business Services; 1.2…Typology of Knowledge Intensive Business Services; 1.3…Characteristic of Knowledge Intensive Business Service; References; 2 Innovative Characteristics of Knowledge Intensive Business Services; 2.1…Theory of Service Innovation; 2.1.1 The Characteristic of Service Innovation; 2.1.2 Model of Service Innovation; 2.2…Method; 2.2.1 Sample; 2.2.2 Measures

2.3…Analysis and Results2.3.1 Descriptive Statistics; 2.3.2 Statistical Analysis; 2.4…Discussion; References; 3 New Service Development Performance; 3.1…Introduction; 3.2…A Literature Review on NSD Performance Dimension; 3.3…Conceptual Framework of NSD Performance; 3.3.1 Financial Performance; 3.3.2 Customer Performance; 3.3.3 Internal Process Performance; 3.3.4 Learning and Growth Performance; 3.4…Research Method; 3.4.1 Level of NSD Performance Measure; 3.4.2 Research Subject; 3.4.3 Item and Scale Construction; 3.4.4 Analyses; 3.5…Conclusion; References

5.1.1 Classification of Manufacturing Informationization Technologies5.1.2 The Relationship of Different Manufacturing Informationization Technologies; 5.1.3 The Characteristics of Manufacturing Informationization; 5.1.4 Conclusion; 5.2…Performance of Software Industry in China; 5.2.1 The Indictors Measuring the Inputs and Outputs of Software Industry; 5.2.2 The Theory of DEA; 5.2.3 Data Processing Method and Result; 5.2.4 Conclusion; References; Index;

1. The Concepts and Characteristics of Knowledge Intensive Business Services -- Concept of Knowledge Intensive Business Services -- Typology of Knowledge Intensive Business Services -- Characteristic of Knowledge Intensive Business Service -- 2. Innovative Characteristics of Knowledge Intensive Business Services -- Theory of Service Innovation -- The Characteristic of Service Innovation -- Model of Service Innovation -- Method -- Sample -- Measures -- Analysis and Results -- Descriptive Statistics -- Statistical Analysis -- Discussion -- 3. New Service Development Performance -- Introduction -- A Literature Review on NSD Performance Dimension -- Conceptual Framework of NSD Performance -- Financial Performance -- Customer Performance -- Internal Process Performance -- Learning and Growth Performance -- Research Method -- Level of NSD Performance Measure -- Research Subject -- Item and Scale Construction -- Analyses -- Conclusion -- 4. Identifying Determinants of Top Performing New Service Development Activities -- Introduction -- Research Conceptualization -- Macro Level Dimensions -- Meso Level Dimensions -- Micro Level Variable -- Research Methods -- Pretests and Measures -- Sample and Procedure -- Performance Measure -- Identification of the Predictive Factors for Top Performing NSD Activities -- Finds -- Discussion -- Conclusion -- 5. Knowledge Intensive Service Activities in Chinese Software Industry -- The Innovative Source of Manufacturing Informationization -- Classification of Manufacturing Informationization Technologies -- The Relationship of Different Manufacturing Informationization Technologies -- The Characteristics of Manufacturing Informationization -- Conclusion -- Performance of software Industry in China -- The indictors Measuring the Inputs and Outputs of Software Industry -- The Theory of DEA -- Data Processing Method and Result -- Conclusion -- Reference..

10.1007/978-3-642-34676-7 [DOI]

ECONIS - Online Catalogue of the ZBW