Inside teams : how 20 world-class organizations are winning through teamwork

XXVII, 366 S.

graph. Darst.

Literaturverz. S. 346

Aligning systems to keep teams on the high-performance track : Westinghouse Electronic Assembly Plant, College Station, Texas -- Leading teams : transforming managers into coaches : Wilson Sporting Goods Company, Humboldt, Tennessee -- Taking a deeper look inside teams : a summary of best practices -- The future of teams : predictions about the journey toward empowerment.

Introduction : A guide to benchmarking world-class work teams -- Focusing on the patient to meet the challenges of health care reform : Cape Coral Hospital, Cape Coral, Florida -- The evolving role of leadership in creating flexible, productive teams : Development Dimensions International, Canonsburg, Pennsylvania -- Keeping in step with a rapidly changing market : K Shoes, Ltd., Cumbria, United Kingdom -- Building teams from the ground up by developing new team skills : Miller Brewing Company, Trenton, Ohio -- Streamlining business processes to stay competitive : Mine Safety Applicances Company, Murrysville, Pennsylvania -- Making a commitment to involve everyone in the change : Pfizer, Inc., Terre Haute, Indiana -- Using teamwork to redesign core processes : Sterling Winthrop, Ltd., Sydney, Australia -- Driving reengineering through empowered teams : UCAR Carbon, Clarkesville, Tennessee -- Teams in fast-forward : building commitment quickly : Ampex Systems, Colorado Springs, Colorado -- Gaining business focus through mini-enterprise units : Bord na Mona-- Peat Energy Division, Leaberg, County Offaly, Ireland

The plant start-up that became the model for high-performance teams : Colgate-Palmolive Company, Cambridge, Ohio -- Making teams work in union and nonunion facilities : Hannaford Brothers Company, Schodack Landing, New York -- Project-based teams : creating flexibility and focus in a matrix environment : Harris Corporation, Melbourne, Florida -- Achieving customer satisfaction by managing the whole business with teams : Kodak Customer Assistance Center, Rochester, New York -- Using total quality management as the foundation for teams : Milwaukee Mutual Insurance Company, Milwaukee, Wisconsin -- How empowered teams helped win the Malcolm Baldrige Award : Eastman Chemical Conpany-- Tennessee Eastman Division, Kingsport, Tennessee -- The Baldrige and beyond : sustaining systemwide reengineering and empowerment : Texas Instruments-- Defense Systems and Electronics Group, Dallas, Texas -- The language of teams can be spoken anywhere : Texas Instruments Malaysia, Kuala Lumpar, Malaysia

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