Insights into emotional contagion and its effects at the hotel front desk
Yury Ustrov, Mireia Valverde and Gerard Ryan (Departament de Gestió d’Empreses, Universitat Rovira i Virgili, Reus, Spain)
| Year of publication: |
2016
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|---|---|
| Authors: | Ustrov, Yury ; Aparicio-Valverde, Mireia ; Ryan, Gerard |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 10, p. 2285-2309
|
| Subject: | Customer loyalty | Customer satisfaction | Service encounter | Emotional contagion | Front-desk | Kundenzufriedenheit | Emotion | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-08-2014-0378 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011567315