Integrating the voice of customers through call center emails into a decision support system for churn prediction

Integrating the voice of customers through call center emails into a decision support system for churn prediction

Coussement, Kristof, (2008)

Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers

Coussement, Kristof, (2008)

Churn prediction in subscription services : an application of support vector machines while comparing two parameter-selection techniques

Coussement, Kristof, (2006)