Intelligent business processes in CRM : exemplified by complaint management
Year of publication: |
August 2018
|
---|---|
Authors: | Zaby, Christopher ; Wilde, Klaus D. |
Published in: |
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik. - Wiesbaden : Springer Fachmedien Wiesbaden GmbH, ISSN 2363-7005, ZDB-ID 2484159-6. - Vol. 60.2018, 4, p. 289-304
|
Subject: | Intelligent business processes | Business process management | Business intelligence | Decision management | Customer relationship management | Complaint management | Beschwerdemanagement | Prozessmanagement | Beziehungsmarketing | Relationship marketing | Betriebliches Informationssystem | Business intelligence system |
-
Intelligente Geschäftsprozesse im Feedbackmanagement
Zaby, Christopher, (2018)
-
Customer complaints as a source of customer-focused process improvement : constructive case study
Uusitalo, Kari, (2008)
-
Information systems for handling patients' complaints in healthcare organizations
Stern, Zvi, (2010)
- More ...
-
Intelligente Geschäftsprozesse im Feedbackmanagement
Zaby, Christopher, (2018)
-
Bewertung von Produkt-Markt-Strategien : Theorie und Methoden
Wilde, Klaus D., (1989)
-
Langfristige Marktpotentialprognosen in der strategischen Planung
Wilde, Klaus D., (1981)
- More ...