Intelligent procedures for intra-day updating of call center agent schedules
Year of publication: |
2010
|
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Authors: | Mehrotra, Vijay ; Ozlük, Ozgür ; Saltzman, Robert |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 19.2010, 3, p. 353-367
|
Subject: | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Theorie | Theory |
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