Intercultural Competence in Organizations : A Guide for Leaders, Educators and Team Players

Intro -- Dedication -- Foreword -- Preface -- Audience -- Objectives of This Book -- Features of This Book -- Organization of This Book -- Chapter 1 -- Chapter 2 -- Chapter 3 -- Chapter 4 -- Chapter 5 -- Chapter 6 -- Reviewer List -- Acknowledgements -- Contents -- About the Author -- Part I: Intercultural Competence: Key Concepts -- 1: Describing Intercultural Competence -- 1.1 The Need for Intercultural Competence -- 1.1.1 Intercultural Competence in Everyday Life -- 1.1.2 Intercultural Competence in Multicultural Organizations -- 1.2 The Perceptual Nature of Intercultural Competence -- 1.2.1 What is Competence? -- 1.2.2 What is Intercultural Competence? -- 1.2.3 Human Perception and Intercultural Competence -- 1.2.4 Intercultural Competence Dimensions -- 1.3 Understanding Intercultural Competence -- 1.3.1 A Brief History of Intercultural Competence Inquiry -- 1.3.2 Culture Shock and Intercultural Competence -- 1.3.3 Theory in Intercultural Competence Inquiry -- 1.3.4 Effective Performance in Intercultural Contexts -- 1.3.5 The Cultural Context in Multicultural Organizations -- 1.3.6 Intercultural Competence Models -- 1.4 Intercultural Competence in Multicultural Teams -- 1.5 Intercultural Competence in Practice -- 1.5.1 Assessing Intercultural Competence -- 1.5.2 Acquiring Intercultural Competence -- 1.6 Summary -- Further Reading -- 2: Theoretical Foundations of Intercultural Competence -- 2.1 Foundations of Uncertainty Reduction Theory -- 2.1.1 Assumptions of Uncertainty Reduction Theory -- 2.1.2 Antecedent Conditions and Uncertainty Tolerance Threshold -- 2.1.3 Typology of Uncertainty Reduction Theory -- 2.1.4 Typical Uncertainty Reduction Strategies -- 2.2 Uncertainty Reduction in Intercultural Interactions -- 2.2.1 Uncertainty Reduction in Team Development -- 2.2.2 Uncertainty Reduction during Culture Shock.