Intercultural service encounters (ICSE): an extended framework and empirical validation
| Year of publication: |
2012
|
|---|---|
| Authors: | Sharma, Piyush ; Tam, Jackie L.M. ; Kim, Namwoon |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 26.2012, 7 (5.10.), p. 521-535
|