Interdependencies in IT infrastructure services : analyzing service processes for optimal incentive design
Year of publication: |
2013
|
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Authors: | Sen, Sagnika ; Raghu, T. S. |
Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 24.2013, 3, p. 822-841
|
Subject: | IT outsourcing | service level agreements | incentives | agency theory | process interdependence | Outsourcing | Prinzipal-Agent-Theorie | Agency theory | Theorie | Theory | Leistungsanreiz | Performance incentive | Unternehmensdienstleistung | Business services |
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