Internet-based organizational memory and knowledge management

The focus of the 1999 workshop that led to this book was on Internet technology for knowledge management, and Internet-based solutions that can be used as enabler for the effective creation and use of organizational memories. This theme was selected acknowledging that knowledge management is fast becoming a crucial issue and key factor in the growth of organizations. Managing disparate, heterogeneous knowledge, and making it available in an appropriate manner across the organization is a daunting task. The Internet, intranets, and the World Wide Web have been significant catalysts in the development of new Knowledge Management (KM) technologies and have contributed immensely to the level of awareness in organizations and their perceived need to create and leverage Organizational Memories (OM).