Interpersonal Competencies of Employees in Hospitality Industries - A Comparative Study
HRD is recognized as an important tool for corporate strategy, integrating conceptual values with human values. One of the most important functions of HRD is to develop various types of competencies that relate to several areas like Technical Competence. People require necessary technical skills that contribute to their competency. A person who joins an organization say in the area of marketing or production needs to enhance his competency in these areas, same ways in the areas like Managerial Competence, Interpersonal Competencies and Business Competen-cies, Intellectual Competencies etc. Focus on competen-cies acts as a developmental tool for employees. It helps employees understand organizational needs and develop individual skills to meet the competency gap. Competency is also a great tool for retention. It is a great source of motivation as high performers tend to get rewarded over time. The hotel business is an employee-intensive and quality-driven service industry. The competitiveness and productivity of the industry depend primarily on the skill levels and professionalism of its employees. Consequently, the constituents within the hotels sector recognize that education, vocational training and human resource development are necessary to ensure their future. The present paper focuses on the interpersonal competencies of employees in hotel industry in Goa.
Year of publication: |
2012
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Authors: | Subhash, Patil Sunil |
Published in: |
Advances In Management. - Advances in Management. - 2012, May
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Publisher: |
Advances in Management |
Saved in:
freely available
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