Investigating the accessibility factors affecting hotel satisfaction of people with physical disabilities
Year of publication: |
August 2017
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Authors: | Tutuncu, Ozkan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 65.2017, p. 29-36
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Subject: | Disability | Satisfaction | Barriers | Accessibility | Americans with disabilities act | Hotel | Hotellerie | Hotel industry | Behinderte | Disabled persons | Behinderte Arbeitskräfte | Disabled workers | Behindertenpolitik | Disability policy | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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