Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Year of publication: |
2020
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Authors: | Bahadur, Waseem ; Khan, Ali Nawaz ; Ali, Ahsan ; Usman, Muhammad |
Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 19.2020, 3, p. 229-252
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Subject: | Employee empathy | satisfaction with service employee | service loyalty | trust in service employee | Emotion | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
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