Investigating the impact of service line formats on satisfaction with waiting
Year of publication: |
2021
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Authors: | Kumar, Piyush ; Dada, Maqbool |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 38.2021, 4, p. 974-993
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Subject: | Customer satisfaction | Goals | Queues | Service lines | Waiting time | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Warteschlangentheorie | Queueing theory |
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