Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
Year of publication: |
2011
|
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Authors: | Gera, Rajat |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 3.2011, 1, p. 3-20
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Schwellenländer | Emerging economies | Strukturgleichungsmodell | Structural equation model | Indien | India | 1985-1996 |
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