Investigation of customer satisfaction in pump manufacturing industries through customer feedback approach
Year of publication: |
2012
|
---|---|
Authors: | Ramamoorthy, C. ; Selladurai, V. ; Ranganathan, Rajesh |
Published in: |
International Journal of Logistics Economics and Globalisation. - Inderscience Enterprises Ltd, ISSN 1741-5373. - Vol. 4.2012, 1/2, p. 55-75
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | lean manufacturing | questionnaire | Likert's scale | area segmentation | customer value | customer feedback | customer satisfaction | pump manufacturing | customer needs |
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