Investigation of the impact of service quality on customer loyalty : evidence from hotel industry in Iran
Zahra Rajaei, Alo Arghavani
Year of publication: |
2017
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Authors: | Rajaei, Zahra ; Arghavani, Ali |
Published in: |
International journal of economic perspectives : IJEP. - Famagusta : Soc., ISSN 1307-1637, ZDB-ID 2464117-0. - Vol. 11.2017, 3, p. 871-879
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Subject: | Service Quality | Customer Loyalty | Hotel | Guilan Province | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Iran | Kundenzufriedenheit | Customer satisfaction |
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