Is increasing airline denied boarding compensation limits the answer? : factors that contribute to denied boardings
Laurie A. Garrow; Josephine Kressner; Stacey Mumbower
| Year of publication: |
2011
|
|---|---|
| Authors: | Garrow, Laurie A. ; Kressner, Josephine ; Mumbower, Stacey |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 17.2011, 5, p. 271-277
|
| Subject: | Passagierluftverkehr | Air passenger transport | Kapazitätsauslastung | Capacity utilization | Faktorenanalyse | Factor analysis | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009408978