ISO 9004-2 quality management system - The way to world-class service
Year of publication: |
1998
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Authors: | Chan, Y.K. ; Neailey, K. ; Ip, W.H. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 8.1998, 6, p. 395-401
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Saved in:
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