ISO Lesson Guide 2015 : Pocket Guide to ISO 9001:2015

Title page -- CIP data -- Table of Contents -- Acknowledgement -- Introduction -- Defining Quality -- What Is a Process? -- 4 Context of the organization -- 4.1 Understanding the organization and its context -- 4.2 Understanding the needs andexpectation of interested parties -- 4.3 Determining the scope of the qualitymanagement system -- 4.4 Quality management system andits processes -- 5 Leadership -- 5.1 Leadership and commitment -- 5.2 Policy (Quality) -- 5.3 Organization roles, responsibilities,and authorities -- 6 Planning -- 6.1 Actions to address risks andopportunities -- 6.2 Quality objectives and planning toachieve them -- 6.3 Planning of changes -- 7 Support -- 7.1 Resources -- 7.2 Competence -- 7.3 Awareness -- 7.4 Communication -- 7.5 Documented information -- 8 Operation -- 8.1 Operational planning and control -- 8.2 Requirements for products and services -- 8.3 Design and development of productsand services -- 8.4 Control of externally provided processes,products, and services (i.e., purchasing) -- 8.5 Production and service provision -- 8.6 Release of products and services -- 8.7 Control of nonconforming outputs -- 9 Performance evaluation -- 9.1 Monitoring, measurement, analysis,and evaluation -- 9.2 Internal audit -- 9.3 Management review -- 10 Improvement -- 10.1 General -- 10.2 Nonconformity and corrective action -- 10.3 Continual improvement -- ISO 9001 Conspectus -- Quality Management Principles -- A Fable.