It's Not All Fun and Games : Feedback, Purpose and Effort
Performance feedback is pervasive but its effects are not well-understood. Why do they vary across individuals? Do performance effects depend on how feedback is presented? Using a novel experimental design, we show that the effects of performance feedback do depend on the design of feedback systems, and that feedback effects vary with task motivation, competitive preferences, and extrinsic incentives. A feedback system that incorporates elaborate point systems, symbolic rewards, relative performance and narrative structure significantly increases effort, but only for those who are task-motivated. Relative performance feedback, standard in organizations seeking to increase productivity, is effective by itself, but only among those who are task-motivated and have strong preferences for competition. Feedback that explicitly ties individuals’ effort to a larger narrative or purpose also has a significant effect on effort, but moreso among the least task-motivated
Year of publication: |
2023
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Authors: | Banuri, Sheheryar ; Danková, Katarína ; Keefer, Philip |
Publisher: |
[S.l.] : SSRN |
Saved in:
freely available
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