It takes three to tango : leadership and hostility in the service encounter
Hana Medler-Liraz; Ronit Kark
| Year of publication: |
2012
|
|---|---|
| Authors: | Medler-Liraz, Hana ; Kark, Ronit |
| Published in: |
The leadership quarterly : LQ ; an international journal of political, social and behavioral science. - Amsterdam : Elsevier, ISSN 1048-9843, ZDB-ID 1121641-4. - Vol. 23.2012, 1, p. 81-93
|
| Subject: | Führungsstil | Leadership style | Kundenservice | Customer service | Emotion | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009509118