ITIL adoption in healthcare
This is a study of how adopting Information Technology Infrastructure Library (ITIL) at a New England hospital impacted service management. The New England hospital began the adoption of ITIL by changing three existing ad-hoc processes to standardized processes following ITIL best practices. Those processes were knowledge management, software management and incident management. This study shows the impact on the quality of IT services and IT/business alignment, and the barriers faced during the adoption project. Using a qualitative methodology through action research, the study found the adoption of ITIL had a positive impact on service management. There is limited academic research regarding adoption of Information Technology Infrastructure Library by healthcare organizations, therefore this study has important implications for healthcare organizations, in general.
Year of publication: |
0000-01
|
---|---|
Authors: | Almeida, Dawn |
Other Persons: | Bilo, Dolores (contributor) |
Publisher: |
Denver, CO |
Subject: | ITIL | New England hospital | action research methodology | healthcare |
Saved in:
Saved in favorites
Similar items by subject
-
Can Agile, Lean and ITIL Coexist?
Rahman, Nayem, (2017)
-
The Compensation Benefit of ITILĀ® Skills and Certifications
Quan, Jing, (2016)
-
Bibliometric study of the scientific production on information technology governance
Cunha, Gustavo Rodrigues, (2016)
- More ...