Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Dominique A. Greer; Rebekah Russell-Bennett; Alastair Tombs; Judy Drennan
| Year of publication: |
2014
|
|---|---|
| Authors: | Greer, Dominique A. ; Russell-Bennett, Rebekah ; Tombs, Alastair ; Drennan, Judy |
| Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 22.2014, 3, p. 257-267
|
| Subject: | Consumer misbehaviour | Service quality | Anger | Perceived justice | Health care | Experimental design | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour | Gesundheitsversorgung | Gesundheitswesen | Health care system | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010427954