Justice served : mitigating damaged trust stemming from supply chain disruptions
Year of publication: |
2014
|
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Authors: | Wang, Qiong ; Craighead, Christopher W. ; Li, Julie Juan |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 32.2014, 6, p. 374-386
|
Subject: | Trust damage | Relationship repair | Supply chain disruptions | Justice theory | Service recovery | Buyer-supplier relationships | Lieferkette | Supply chain | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence | Störungsmanagement | Disruption management | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Justice |
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