Justice strategy options for increased customer satisfaction in a services recovery setting
Year of publication: |
2001
|
---|---|
Authors: | Sparks, Beverley A. ; McColl-Kennedy, Janet R. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 54.2001, 3, p. 209-218
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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