Justifying Business Value of IT through Service Prioritization

In the changing business scenario, risks and uncertainties have become inevitable. While there are unavoidable business challenges for organizations to dabble with, the challenges posed by IT are no less. First amongst these is the skepticism shown by business managers over the tangible contribution of IT to business objectives. For over four decades now IT has been struggling to prove its relevance to organizational goals. Unless, IT does not prise itself open for value measurement scrutiny these concerns are bound to remain. This paper discusses the need for business-IT alignment and priority setting for IT to service business needs. It wades through a case example to explain how IT can (i) set service priority; (ii) show tangible business value by subjecting itself to measurement scrutiny