K-C model of three customer-contact dimensions: an exploratory hospital field test
William L. Smith and Mohammad Chowdhury
| Year of publication: |
2007
|
|---|---|
| Authors: | Smith, William L. ; Chowdhury, Mohammad |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 3.2007, 3, p. 299-311
|
| Subject: | Krankenhaus | Hospital | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003500941