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Standartizacija kačestva bankovskoj dejatelʹnosti kak instrument realizacii strategii razvitija bankovskogo sektora Rossii : sbornik naučnych trudov ; [VII Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo", v g. Ufe 24 - 26 marta 2011 g.]
Tosunjan, Garegin A., (2012)
The problem of fraud in the banking industry : are biometrics the answer?
DeVries, Peter D., (2011)
The ISO 9001 international standards in a system of the banking services quality management
Demkiv, Yu. M., (2018)