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Jim Shaffer on collaborative problem solving
Shaffer, Jim, (2008)
Rates of return over the firm's lifecycle
Mueller, Dennis C., (1998)
Measurement
Walker, Susan, (2009)
Internal communication effectiveness enhances bottom-line results
Yates, Kathryn, (2006)
Becoming an ROI builder: Delivering effective employee communication
Yates, Kathryn, (2008)