Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Yi-Fen Liu and I-Ling Ling
| Year of publication: |
2022
|
|---|---|
| Authors: | Liu, Yi-Fen ; Ling, I-Ling |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 1, p. 29-43
|
| Subject: | Customer engagement | Persistence intention | Quality of life | Reflection | Regret | Repetitive failure | Rumination | Service failures | Surveys | Weight loss | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Lebensqualität | Körpergewicht | Body weight | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-12-2020-0499 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012798380