Key factors that improve knowledge-intensive business processes which lead to competitive advantage
Purpose: The purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes. Design/methodology/approach: This study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method. Findings: Results show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms’ competitiveness. Practical implications: This study suggests that managers must highlight the problem-solving process as it affects a firm’s capability to find creative solutions and therefore its competitiveness. Moreover, the present paper suggests managers should invest in specific knowledge management (KM) practices for enhancing knowledge-intensive business processes. Originality/value: The present paper fills an important gap in the BPM literature by empirically testing the relationship among KM practices, multistage processes of creative problem-solving and their outcomes, and firms’ competitiveness.
Year of publication: |
2018
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Authors: | Aureli, Selena ; Giampaoli, Daniele ; Ciambotti, Massimo ; Bontis, Nick |
Published in: |
Business Process Management Journal. - Emerald, ISSN 1463-7154, ZDB-ID 2014421-0. - Vol. 25.2018, 1 (10.07.), p. 126-143
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Publisher: |
Emerald |
Saved in:
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