KeyCorp Service Excellence Management System
| Year of publication: |
1996
|
|---|---|
| Authors: | Kotha, Shravan K. ; Barnum, Michael P. ; Bowen, David A. |
| Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Linthicum, Md : INFORMS, ISSN 0092-2102, ZDB-ID 1207854. - Vol. 26.1996, 1, p. 54-74
|