I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Year of publication: |
2016
|
---|---|
Authors: | Doucet, Lorna ; Shao, Bo ; Wang, Lu ; Oldham, Greg R. |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 3, p. 320-338
|
Subject: | Cognitive ability | Agreeableness | Emotion recognition ability | Service performance | Emotion | Wirtschaftslage | Macroeconomic performance | Kognition | Cognition | Intelligenz | Intelligence | Persönlichkeitspsychologie | Personality psychology |
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