Knowledge-based resources in explaining service recovery performance : a multilevel investigation
Year of publication: |
2021
|
---|---|
Authors: | Hammami, Samiha Mjahed ; Souiden, Nizar ; Bennour, Khaled |
Published in: |
Journal of marketing theory and practice : JMTP. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1944-7175, ZDB-ID 2070142-1. - Vol. 29.2021, 2, p. 189-209
|
Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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