Knowledge Management and Benchmarking

Knowledge management helps to avoid loss of knowledge, focuses on expertise and allows to accumulate knowledge of the work processes in its different forms, ensuring its permanence. The term benchmarking originates from a term used by surveyors, serving to designate a mark or reference a standard. Benchmarking can be considered as a science with five different generations and have produced significant changes in the scope of its objectives, There is a relationship between knowledge management and benchmarking, as through benchmarking practice, companies/organizations can improve their management skills in order to achieve equal or better results than its competitors