Knowledge Management and Organizational Performance : A Study in the Context of Indian Software Companies

Empirical studies have been deficient in supporting the link between Knowledge Management (KM) and organizational performance. Researchers emphasize that there is a need of conceptual and empirical research to develop an enhanced comprehension of the relationships between KM and organizational performance. Holistic research studies on the unified model of KM encompassing KM enablers, KM process, KM strategy and organizational performance are required. Also, there is insufficient literature and guidelines about Indian KM. Hence, it is critical to build the theoretical and empirical background in the Indian context. This study, therefore, tries to fill this research gap by exploring the effect of KM on organizational performance in the Indian software companies. The results show that there exists a significant relationship between KM and organizational performance. The results indicate that system strategy, structure, knowledge conversion and knowledge application affect organizational performance. The study is one of the few to empirically examine a holistic KM framework and analyze the results in the context of Indian software organizations. The results of the study can be used by the managers to execute KM programs and also by the researchers to search for a profound appreciation of the field of KM