Knowledge Management : Best Practices in Europe

1 Introduction -- I: Design Fields -- 2 Business Process Oriented Knowledge Management -- 3 Motivation and Competence for Knowledge Management -- 4 Intellectual Capital -- 5 Knowledge Management Tools -- II: Survey -- 6 Benchmarking Survey Results -- III: Case Studies -- 7 Knowledge Management: The “One Company Platform” — Arthur D. Little, Inc. -- 8 Cultural Change Triggers Best Practice Sharing — British Aerospace plc. -- 9 Sophisticated Information Technology to Promote Knowledge Sharing and Communication — Booz Allen & Hamilton -- 10 Measuring Intangible Assets for Sustainable Business Growth — Celemi AB, Medium-Sized and Fast Growing -- 11 Knowledge Management and Customer Orientation Hewlett Packard Austria -- 12 Knowledge Management in a Global Company — IBM Global Services -- 13 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge — Phonak -- 14 Sharing Process Knowledge in Production Environments — Roche Diagnostics — Laboratory Systems -- 15 Measuring Knowledge and Generating Knowledge about the Future — Skandia AFS and Skandia Lebensversicherungen AG -- 16 Secure Tacit and External Knowledge in the Insurance Industry — Thomas Miller & Co. Ltd. -- IV: KM in Europe -- 17 European Landscape of Knowledge Management -- Table of Figures -- Recommended Literature -- References -- Contributors.