Knowledge sharing and customer relationship management in the travel service alliances
Year of publication: |
2009
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Authors: | He, Zhen ; Zhang, Zhihong ; Li, Bingguang ; Lin, Binshan |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 20.2009, 12, p. 1407-1422
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