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Preparing for EU membership: the paradox of doing what the EU does not require you to do
Nicolaides, Phedon, (2003)
Study of the e-learning suppliers’ “market” in Europe : Final Report
(2004)
The eLearning industry and market in Europe - Lot 1 : Workpackage 1
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework.
Johnson, Michael D, (1995)
The Nature and Methodological Implications of the Cognitive Representation of Products.
Johnson, Michael D, (1987)
Industrial Organization and Consumer Satisfaction-Dissatisfaction.
Fornell, Claes, (1983)