Kundenzentriertes vs. effizientes Prozessdesign in einer digitalen Welt : Auswirkungen von Prozess-Design-Entscheidungen auf die (Digital) Customer Experience
Alternative title: | Customer-centric vs. efficient business process design in the Digital Age : effects of business process design decisions on the (digital) customer experience |
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Year of publication: |
2018
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Authors: | Frank, Leonhard |
Published in: |
HMD : Praxis der Wirtschaftsinformatik. - Wiesbaden : Springer Vieweg, ISSN 1436-3011, ZDB-ID 1015731-1. - Vol. 55.2018, 319, p. 182-196
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Subject: | Customer Experience | Digital Customer Experience | Digitalisierung | Kundenzufriedenheit | Geschäftsprozessdesign |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | German |
Notes: | Literaturangaben Zusammenfassung in englischer Sprache |
Other identifiers: | 10.1365/s40702-017-0356-8 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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